Customer Service Information | Darphin Paris

    CUSTOMER SERVICE

    General Information

    Consumer Awareness

    Understanding your cosmetic label

    For centuries, cosmetic products have brought enjoyment and beauty to millions of people worldwide. Today, a wide range of make-up, skincare, hair care, and fragrance products are available to help you look and feel good. There are many products to choose from--each with a different purpose, benefit and range of ingredients that make it unique, effective and pleasant to use.

    Consumer Awareness Sample

    We know that reading cosmetic labels can sometimes be confusing. That's why we've created this Guide to help you understand the various symbols and statements that may appear on your favorite products.

    These include:

    Other symbols and statements you might see on our label:

    Facts you should know:

    Privacy Policy

    Please click here to read Darphin's Privacy Policy.

    Terms & Conditions

    Please click here to read the Terms and Conditions governing the use of this web site.

    Contact Information For Corporate Inquiries

    DARPHIN

    Darphin
    Corporate Headquarters
    110 East 59th Street
    11th Floor
    New York, NY 10022

    DISTRIBUTION INFORMATION

    All inquiries of this nature must be in writing on your company letterhead.

    For U.S. distribution please address to:

    DARPHIN

    Attn: Vice President of North America Marketing
    110 East 59th Street
    11th Floor
    New York, NY 10022

    For non-U.S. distribution please address to:

    DARPHIN

    Attn: Sales
    48 rue Cambon
    75001 Paris, France

    Store Locator

    Please click here to find stores that carry Darphin's products.

    Gone But Not Forgotten

    For assistance with locating a Darphin product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 4pm EST, Monday through Friday and ask to speak with a Gone But Not Forgotten Representative.

    Please note that a search may only be initiated for products within Darphin's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.

    If we are able to locate the product your have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800-216-7173 between 9am and 4pm EST, Monday through Friday.

    Careers

    Darphin joined The Estée Lauder Companies' family of brands in 2003. The brand is sold in more than 50 countries and territories. The Paris-based brand, started in 1958, offers prestige personalized skincare based upon the 3-D program, body care and unique massage techniques inspired by its founder Pierre Darphin. All products are created from the finest plant extracts, botanical aromas and latest cosmetic technology. The brand is sold in independent European pharmacies, beauty salons and spas worldwide.

    At Darphin, there are several different types of job opportunities available. For more information, please click here. We are an equal opportunity employer.