Customer Service Information | Darphin Paris


    *Not valid with any other discounts, special offers, including gift with purchase and purchase with purchase programs. Other exclusions may apply. 15% off welcome offer is applicable to new opt-in accounts for the first online order only, at Offer available to U.S. residents only. Offer expires December 31, 2015. May not be used in combination with any other offer including gift with purchase, purchase with purchase and friends and family. This offer may not be applied to the purchase of eGift Cards, items noted as not eligible, or items that are not in stock at the time of purchase. Offer is not applicable to shipping and handling, gift-wrap fees, or sales tax charges. Offer cannot be applied to previously placed or pending orders. Offer applies to authorized purchases only. Only authorized orders will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer and to modify or cancel this promotion due to system error or unforeseen problems. Other restrictions may apply.


    *First time purchasers only. Terms & conditions apply.


      General Information

      Consumer Awareness

      Understanding your cosmetic label

      For centuries, cosmetic products have brought enjoyment and beauty to millions of people worldwide. Today, a wide range of make-up, skincare, hair care, and fragrance products are available to help you look and feel good. There are many products to choose from--each with a different purpose, benefit and range of ingredients that make it unique, effective and pleasant to use.

      Consumer Awareness Sample

      We know that reading cosmetic labels can sometimes be confusing. That's why we've created this Guide to help you understand the various symbols and statements that may appear on your favorite products.

      These include:

      Other symbols and statements you might see on our label:

      Facts you should know:

      Privacy Policy

      Please click here to read Darphin's Privacy Policy.

      Terms & Conditions

      Please click here to read the Terms and Conditions governing the use of this web site.

      Contact Information For Corporate Inquiries


      Corporate Headquarters
      110 East 59th Street
      11th Floor
      New York, NY 10022


      All inquiries of this nature must be in writing on your company letterhead.

      For U.S. distribution please address to:


      Attn: Vice President of North America Marketing
      110 East 59th Street
      11th Floor
      New York, NY 10022

      For non-U.S. distribution please address to:


      Attn: Sales
      48 rue Cambon
      75001 Paris, France

      Store Locator

      Please click here to find stores that carry Darphin's products.

      Gone But Not Forgotten

      For assistance with locating a Darphin product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 4pm EST, Monday through Friday and ask to speak with a Gone But Not Forgotten Representative.

      Please note that a search may only be initiated for products within Darphin's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.

      If we are able to locate the product your have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800-216-7173 between 9am and 4pm EST, Monday through Friday.


      Darphin joined The Estée Lauder Companies' family of brands in 2003. The brand is sold in more than 50 countries and territories. The Paris-based brand, started in 1958, offers prestige personalized skincare based upon the 3-D program, body care and unique massage techniques inspired by its founder Pierre Darphin. All products are created from the finest plant extracts, botanical aromas and latest cosmetic technology. The brand is sold in independent European pharmacies, beauty salons and spas worldwide.

      At Darphin, there are several different types of job opportunities available. For more information, please click here. We are an equal opportunity employer.