My Order | Darphin Paris

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    *Not valid with any other discounts, special offers, including gift with purchase and purchase with purchase programs. Other exclusions may apply. 15% off welcome offer is applicable to new opt-in accounts for the first online order only, at Darphin.com. Offer available to U.S. residents only. Offer expires December 31, 2015. May not be used in combination with any other offer including gift with purchase, purchase with purchase and friends and family. This offer may not be applied to the purchase of Darphin.com eGift Cards, items noted as not eligible, or items that are not in stock at the time of purchase. Offer is not applicable to shipping and handling, gift-wrap fees, or sales tax charges. Offer cannot be applied to previously placed or pending orders. Offer applies to authorized purchases only. Only authorized orders will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer and to modify or cancel this promotion due to system error or unforeseen problems. Other restrictions may apply.

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    *First time purchasers only. Terms & conditions apply.

      CUSTOMER SERVICE

      My Order

      Where Is My Order?

      Please click here to view your Order Status page. You will be asked to sign in with your email address and password.

      Order Processing*

      We're sorry; we are currently unable to accept orders that are billed or shipped to destinations outside the U.S.

      *All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

      Order Inquiries

      Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your DARPHIN ONLINE orders.

      When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

      Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

      Order Cancellations

      Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

      If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact DARPHIN ONLINE Customer Service at 1-866-880-4559 or via email.