Effective Date: July 18, 2012

Darphin's Privacy Policy

Darphin ("we, us, or our") respects your concerns about privacy and values the relationship we have with you. This Privacy Policy describes the types of personal information we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

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  • Information We Collect

  • We may obtain personal information about you when you provide it on our website. Our products are available for sale in many department stores and third party owned retailers and spas. Personal information collected in these department stores and other retailers and spas is not provided to us. This Privacy Policy does not address the information practices of department stores and third party owned retailers and spas in which our products are sold. Department stores and other retailers and spas may have their own privacy notices or policies, which we strongly suggest you review when you provide them with your personal information. We are not responsible for the department stores' and third party owned retailers' and spas' personal information practices. When you visit this site, we also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

    Information You Provide

    You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site. The types of personal information you may provide to us includes:

    • Contact information (such as name, postal address, email address, and mobile or other phone number)
    • Age and date of birth
    • Gender
    • Username and password
    • Payment information (such as your payment card number, expiration date, delivery address, and billing address)
    • Your skincare concerns
    • Contact information for friends or other people you would like us to contact
    • Content you provide (such as photographs, articles and comments)

    How We Use the Information

    We may use the information you provide to:

    • Send you promotional materials or other communications
    • Provide services to you
    • Process your payment card transactions
    • Create and manage your online account
    • Respond to your inquiries
    • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers
    • Operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
    • Comply with applicable legal requirements, relevant industry standards and our policies

    We also may use the information in other ways for which we provide specific notice at the time of collection.

    Information We Collect by Automated Means

    When you visit this site, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

    Technologies We Use

    cookies, Web Server Logs and Web Beacons

    Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

    In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

    To control which web servers collect this information, we may place tags on our web pages called "web beacons." These are computer instructions that link web pages to particular web servers and their cookies.

    Third Party Web Analytics Services

    We may use third party web analytics services on this site. Such third party web analytics service providers may include, but is not limited to, Coremetrics and Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. You may deactivate the ability of Coremetrics to analyze your browsing activities on this site. To learn more about Coremetrics, and exercise your choice with respect to their collection of information on this site, please click here. To disable the Google Analytics cookie and any other third party web analytics service provider cookies, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.

    Darphin.com respects your privacy. We recognise that you may prefer to limit or eliminate the data that our service provider, Coremetrics, collects about your use of our Site. We invite you to indicate your preference by choosing an option below. No matter which option you choose, we will not provide Coremetrics with your name, phone number, postal address, e-mail address or credit card information. We just assign a random number to your usage so that Coremetrics can identify a unique user of our Site. However, Coremetrics cannot associate that number with your personally identifiable information. The "Anonymous Visitor" option below simply eliminates this number.

    Please note that because your status is maintained by placement of an "opt-out cookie" on your computer, your status will not be recognised if you visit our site from a different computer than the one you are using now to opt-out. In addition, if this cookie is removed or deleted, e.g. if you upgrade your browser to a new version or if you choose to clear out all your cookies, you will need to use this form again to opt-out and receive a new "opt-out cookie".

    View Current Opt-Out Status

    Anonymous Visitor: Allow Coremetrics to anonymously capture data related to your visit to our Site.
    Total Opt-out: Do not allow Coremetrics to capture data related to your visit to our Site. Please note that by selecting this option, you will also opt-out of such data capture on any other websites which use Coremetrics for similar services.
    Cancel Opt Out: Allow Coremetrics to capture data related to your visit to our Site. This excludes transmitting credit card information and personally identifiable information.

    Targeted Advertising

    We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about these advertising networks and their opt-out instructions, click here.

    How We Use the Information Collected by Automated Means

    We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you.ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.

  • Information We Share

  • We do not sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:

    • Our affiliates
    • Service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.
    • Other third parties with your consent.

    In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

    We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

  • Your Rights and Choices

  • We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

    • Email Opt-Out

    • You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You also may opt out of receiving marketing emails from Darphin by clicking here.

    • Postal Mail Opt-Out

    • You can ask Darphin to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you promotional postal mail by contacting us as indicated below.

    • Withdrawing Consent

    • You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services.

    • Reviewing, Updating and Modifying Personal Information

    • Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. You may request to review, change or delete your personal information by sending an email to darphininfo@darphin.com.

  • Data Transfers

  • We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy.

  • Children's Privacy

  • If you are under thirteen years of age, you may browse our site. However, you may not provide personal information to us. This site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the site, we will delete the information from our records.

  • How We Protect Personal Information

  • We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

  • Links To Other Websites

  • Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites. content, any use of the sites, or the privacy practices of the sites.

  • Updates To Our Privacy Policy

  • This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

  • How To Contact Us

  • If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at darphininfo@darphin.com or telephone at1-866-880-4559.


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