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Customer Service

We appreciate your understanding that our customer care center is currently operating between the below hours. Thank you for your patience and we look forward to serving you.

 

CUSTOMER SUPPORT CHAT

Our skincare experts are available to chat
Monday - Friday: 8AM - 10PM ET
Saturday & Sunday: 10AM - 8PM ET

PHONE

Monday - Friday: 8AM - 10PM ET
Saturday & Sunday: 10AM - 8PM ET

BEAUTY CHAT

Monday - Friday: 10AM - 10PM ET
Saturday & Sunday: 12PM - 8PM ET

Where Is My Order?

Please click here to view your Order Status page. You will be asked to sign in with your email address and password.

What if my package is missing?

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further

Note: Darphin Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Darphin Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

Order Processing*

Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
We're sorry; we are currently unable to accept orders that are billed or shipped to destinations outside the U.S.

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Order Inquiries

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your DARPHIN ONLINE orders.

When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

 • Item(s) not available.
 • Difficulty in processing payment information.
 • Cannot ship to the address provided.
 • A duplicate order was placed.
 • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact DARPHIN ONLINE Customer Service via email at DarphinOnlineService@darphin.com.